What we collect

We collect the information you provide when you create an account, place an order, contact support, apply as a seller, or upload payment proof.

This can include your name, email address, phone number, delivery address, vehicle details, order history, support messages, and seller onboarding details.

How we use your information

• To create and manage your SpareKart account
• To process orders, delivery, returns, and refunds
• To send verification, password reset, and order status emails
• To help sellers fulfill marketplace orders accurately
• To prevent fraud, abuse, and unauthorized access

Payment and proof uploads

SpareKart supports Cash on Delivery and selected manual payment methods. When you upload payment proof, we store the file reference and related transaction details so our operations team can verify the order.

We do not store full payment card data inside SpareKart.

Cookies and sessions

We use secure cookies and session tokens to keep you signed in, protect your account, and support essential marketplace actions.

Guest cart data may also be stored in your browser to preserve your current shopping session before checkout.

Retention and security

We retain operational records only as long as needed for order support, compliance, fraud prevention, platform governance, and reporting.

We use access controls, secure transport, and role-based permissions to reduce the risk of unauthorized access.